Tech Support for Small Business
Small businesses do not need a giant IT department. They need one reliable tech who picks up the phone. Choose a support plan, add what you need, and get a quote built around your office. Veteran-owned and owner-operated, serving Pinellas County.
Monthly IT Support Plans
Predictable monthly support instead of surprise emergencies. Every plan starts with a free assessment and runs month-to-month. Pricing is by quote, so tell us about your team and we will recommend the right fit.
- Remote help desk
- Basic updates and patching
- Antivirus management
- Printer support
- 1 hour of remote support each month
- Next business day response
- Quarterly check-ups
- Free onboarding assessment
- Everything in Essential
- Wi-Fi, router and network support
- Fair-use remote support, about 5 hours a month
- Quarterly on-site visit, up to 2 hours
- 4-hour response time
- Monthly check-ups
- Free onboarding assessment
- Everything in Business
- Fair-use remote support, about 10 hours a month
- Monthly on-site visit, up to 2 hours
- Same-day on-site for critical issues
- 1-hour response time
- Priority scheduling
- Written monthly report
- Password manager and two-factor for up to 10 users
| Compare plans | Essential | Business | Premium |
|---|---|---|---|
| Users included | Up to 3 | Up to 10 | Up to 25 |
| Response time | Next business day | 4 hours | 1 hour |
| Remote support | 1 hour per month | About 5 hours per month (fair use) | About 10 hours per month (fair use) |
| On-site visits | Add-on | Quarterly, up to 2 hours | Monthly, up to 2 hours, plus same-day for critical issues |
| Check-ups | Quarterly | Monthly | Monthly with written report |
| Help desk, patching, antivirus management, printer support | Included | Included | Included |
| Wi-Fi, router and network support | Add-on | Included | Included |
| Priority scheduling | Not included | Not included | Included |
| Password manager and two-factor | Add-on | Add-on | Included for up to 10 users |
| Term | Month-to-month | Month-to-month | Month-to-month |
Fair-use limits, response times and included services are confirmed in your written plan. Response times apply during business hours.
Build Your Plan Your Way
Add what your business needs, when it needs it. Every add-on is quoted with your plan.
Plan add-ons (monthly)
Email and workspace admin
Manage Google Workspace or Microsoft 365 accounts, users and settings.
Password manager and two-factor
Team password manager and multi-factor sign-in for every user.
Backup and recovery
Monitored backups per computer so one failed drive never stops you.
Security awareness training
Short, practical training that helps your team spot scams.
Extra users
Add people beyond the number included in your plan.
Antivirus and endpoint protection
Business-grade protection licenses for each device.
Network monitoring
Alerts and health checks for your router, switches and Wi-Fi.
Extra on-site visits
More hands-on time beyond the visits in your plan.
Cloud backup storage
Choose the storage size that fits each computer or site.
Managed Microsoft 365 and Google Workspace licensing
We bill and manage licenses so you have one point of contact.
Extra remote hour packs
Prepaid remote support hours when you need more help.
Business services (one-time)
Server monitoring and maintenance
Health checks, patching, backup checks and a monthly review.
Workstation and laptop setup
Install, updates, apps, accounts and data transfer.
Router, firewall and switch setup
Configured, tested and documented.
Wi-Fi access point install
Mounting, configuration and testing for full coverage.
Phone system and VoIP setup
Get desk phones and business lines working.
Point-of-sale terminal setup
Terminal, printer and cash drawer set up and tested.
Email and workspace migration
Mail, calendar and contacts moved with minimal downtime.
VPN and remote-worker setup
Secure remote access and ready-to-work laptops.
Multi-factor authentication rollout
Setup and short training for your whole team.
NAS and server setup
Shared storage and servers with backups configured.
IT documentation
Network diagram, device inventory and key documentation.
Disaster recovery plan
A written recovery plan with a test.
Security assessment
A written review of your devices and network with clear recommendations.
IT consulting
Hourly advice for projects, purchases and planning.
Project Bundles
Common projects packaged together. Equipment is extra and quoted separately.
Small office network bundle
Router or firewall, switch and two access points configured, with documentation.
Medium office network bundle
Larger sites with up to six access points, VLANs and documentation.
POS starter bundle
Terminal, receipt printer and cash drawer set up, item import and staff training.
New office IT launch bundle
Five workstations, network, email, backup and documentation for a new office.
Website Packages
Custom-built, fast, mobile-friendly websites that you own. Tell us about your business and we will recommend the right package and quote it.
- Home, About and Contact pages
- Mobile-friendly template design
- Contact form
- Domain and hosting connection
- Basic search setup
- Launch-day check
- 14 days of post-launch fixes
- Everything in Starter
- Custom design to match your brand
- Services or gallery pages
- Google Analytics
- Google Business Profile link
- Launch and go-live checklist
- 30 days of post-launch support
- Everything in Standard
- Blog or online booking
- Speed and security setup
- Google Business Profile setup
- 60 days of post-launch support
- One month of Website Care included
Website add-ons
Logo design and brand pack
A simple logo or a full brand pack with colors, fonts and social images.
Page and bio writing
About page and service page copy written from a short interview.
Domain and hosting setup
Registered and hosted in your name, set up for you.
Website launch and go-live
For a site built elsewhere: testing, DNS, email and redirects.
Google Business Profile setup
Get found on Google Maps and local search.
Search (SEO) setup
Titles, descriptions, sitemap and Search Console.
Business email on your domain
Up to three mailboxes set up for you.
Online booking or contact-form upgrade
Let customers book or request a quote online.
Online store setup
A store with payments for your first products.
Photo sourcing and optimization
Licensed images chosen and sized for speed.
Extra pages
More pages beyond your package.
Website care plans
Website Care
Uptime monitoring, backups, security updates and a small content update each month.
Website Care Plus
Everything in Care plus hands-on content and layout updates and a monthly report.
Monitoring only
Uptime and security alerts when you handle updates yourself.
Domain, hosting, mailbox licenses, stock images and payment processing fees are paid directly to those providers, in your name.
Let's Talk About Your Business
Tell us what you run and what is slowing you down. You get a straight recommendation and a quote, usually within 1 business day.